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On behalf of all of us at Global Express, thank you for your loyalty and support over the past 12 months.

2021 has been an important year in our history, having become a standalone business with refreshed leadership, new owners, and a renewed commitment to providing outstanding customer experiences. 

It has also been a year of resilience as our teams have continued to deliver for you and your customers throughout the pandemic and the challenges that the ever-changing government restrictions have presented. 

We could not have made the steps we have without your partnership, so thank you once again. 
 
Permanent collections
As most companies reduce their operating hours during this period, permanent pickups will cease temporarily from 27 December 2021 to 7 January 2022 inclusive. Normal pickups will resume on Monday, 10 January 2022. 

During this shutdown period, collections can be booked online at mytoll.com (where you can book up to 7 days in advance) or you can discuss your requirements with your account manager. 
Permanent Authority to Leave
If you have a permanent ‘Authority to Leave’, please ensure that your holiday trading hours and closed period are clearly displayed at your delivery point. This will ensure that your freight is not left unattended until your business reopens.
Christmas cut off times
As we continue to deliver for you this busy Peak Season, we want to ensure that you and your customers continue to be supported now and throughout the upcoming Festive Season.

During a time that is impacted by the pandemic and has seen a significant increase in online shopping, we recommend you send your packages as early as possible, whether that be to your customers, family, or friends.

To ensure that we can delivery prior to Christmas, please find below our cut off dates: 
  • Priority service – Wednesday 22 December 2021
  • Standard Road service – download
*These dates are subject to change in the event of unforeseen challenges associated with COVID. While we will make every attempt to advise you of any changes, our ability to deliver within the time limits indicated above may be limited by circumstances.