We are currently experiencing service delays related to the impact of COVID 19, particularly in Melbourne and Sydney. Our operational teams are working hard to minimise delays and we ask for your patience by allowing additional 1 to 3 days for delivery of non-medical items and an extra 7 to 10 days for delivery of manually processed and oversized items. You can view the latest tracking information and raise an alert on your delivery by visiting MyToll.com
We continue to monitor the COVID-19 situation closely including the recent lockdown and restrictions issued by the various state governments. Our teams are working hard to minimise any potential impacts on customers, however, some delays in freight movements and deliveries may be unavoidable. We will prioritise all urgent freight, such as medical supplies, and ensure that there are limited impacts across our services. The health and safety of our teams, customers and community is of the utmost importance. To ensure that we continue to operate safely, Global Express has reintroduced several measures including mandatory mask wearing, social distancing and remote work, where possible. To keep up to date with your shipment status please visit the MyToll website
Changes to our transit times
From Monday, 2 August 2021, the transit times for our road services will be extended by one day. While we recognise that adding a transit day may cause inconvenience to our customers, we remain committed to ensuring freight arrives at its destination safely.
Global parcel service delays
Trans-Tasman Global Parcel services between Australia and New Zealand - 1 to 2 days transit time. Next day delivery to New Zealand business centres in Auckland and Christchurch from Australian east coast cities.
Other international deliveries to and from Australia may be affected by rising government controls and limits in a number of countries.
Same Day Service
Our Same Day service continues to expedite the delivery of your critical freight. We have the flexibility of alternative routeing due to our extensive network and commercial airline partners (including direct drives where required). When you schedule a Same Day service, our team will present you with a variety of options for getting your freight where it needs to be - fast.
Changes to our signature requirements
In order to protect both our people and customers as much as possible, we will no longer require signatures for the majority of our deliveries.